During the master-class John Tschohl shared his experience and also answered a number of topical questions.

 

The event was visited by more than 600 visitors among which were strategic partners and important clients of OJSC “NIS”.

 

John Tschohl is a known speaker and an adviser with a world name. John Tschohl has been dealing with the theme “Client Service” for more than 25 years. As of today he is the only expert who deals with the Service only. Owing to a wide experience and narrow specialization John has well-deserved the title “Guru of the Service Culture” that was awarded to him by authoritative business papers such as “Time” and “Entrepreneur”.

 

John Tschohl is the author of the five world best sellers on service, his books translated into 11 languages are successfully sold in more than 40 countries of the world. One of his most popular books translated into Russian: “First Class Service as a Competitive Advantage”, has won a huge recognition in Russia.